IBM watsonx Assistant

I think the IBM watsonx Assistant has increased our platform's usability, customer engagement and my own time management. As I can now easily create my own chatbot without any programming experience and deploy it in our website. And to be true it works better if you have some kind of programming experience but if you don't, you can still use it but with some limitation. Also it can automatically detect frequently asked questions by our customers, in almost every language and automatically reply to that question when asked the next time.

I personally have used this service for onboarding operations of community Campus Ambassadors. Since I work for education sector (Internet) I had to manually onboard students for marketing/campus connect campaigns and often had to strike the first conversation myself (so much to do on prospecting part) due to this I used to miss out on large number of students who were interested while texting or following up with others who at last point of conversation used to turn down the offer. After using this service I created a simple chatbot which is free and my requirement was also below 10,000 messages per month so I used the free plan. The chatbot used to filter our the leads for me after they were prompted with certain set of intents and dialogues that I put up myself according to my requirement and then I used to make a one-on-one conversation. It has saved me hours since then, it has simplified the process and made it smooth. Now, I don't have to worry about the contacts that'll drop after following up and now I can say that my onboarding operation has become more streamlined.

Data is very important specially when a company has thousands and thousands of container, ingating or outgating from terminals, yards, warehouses, etc. The information is a lot if we need to have a reliable source that we can trust in. IBM watsonx Assistant is that trustworthy that we're using. We have implemented new methods to manage the information specially with its IA which allow us to move forward with other tasks making sure and keeping in mind that the tool will help us to complete the jobs easily and even automatically in some cases. Implementing cloud services has been a dilema especially when we have to manage sensitive information but this service has given us the opportunity to trust and work smarter. Something else that we value is the capacity this software has to interact with us, meaning we can just reduce the type we spend by just asking questions, given specific tasks that will get responded in a timely manner. In general is a perfect software.

In our organization, we use Watsonx Assistant to develop a virtual assistant that interacts with our customers through different channels, such as online chat and mobile applications. The virtual assistant is able to answer frequently asked questions, provide information about our products and services, and assist customers with problem resolution. In addition, Watsonx Assistant has been integrated with our internal systems, allowing us to automate repetitive processes and tasks. For example, we have configured the virtual assistant to perform identity verifications, issue balance inquiries and perform basic transactions. This has improved operational efficiency and allowed us to free up resources for more strategic tasks.

This is one of the solution we considered for our customer success team, it was intended to become a "complimentary" for our existing agent. The tool was intended to answer our user's queries, disputes, suggestions etc as they were repetitive, it was implemented using a free account and never managed to reach the commercial level, but the tool gave us impressions that it can

1. Easily configured
2. It can work as an intended virtual agent / chatbot
3. The documentation is good
4. WhatsApp integration is impressive

Too bad our budgeting were not sufficient to go to enterprise mode, this would be such a great tool

In my personal opinion, it really gives you wings that you have a proper assistant. It gets you some news if asked, updates addresses, can be linked to a company website easily, is adaptable, easy to integrate, and very quick in response with accurate and consistent answers. Moreover, it has a free version and a 30-day trial for the paid version to check if that really suits your requirements.

We have different clients associated with us and for one of the client we came up with a solution to integrate IBM watsonx Assistant. One of the oldest solution available in the market. We were asked to develop , integrate and test the IBM watsonx Assistant. We developed a chatbot for one of our client and used IBM watsonx Assistant extensively. The client is from travel and tourism domain and wish to integrate chatbot to its application in order to save time and efforts of both customers and employees. So he came up with proposal and asked to serve. And we have successfully developed , integrated and tested their application with IBM watsonx Assistant. The Results of integration of IBM watsonx Assistant to their application has proven great results. It has answered most of the questions of customers in less time. It was very much precise in answering the questions.

We use Watson Assistant to build a Chatbot to provide full support to our customers on basic questions about our systems and to perform some automated transactions where Watson Assistant is integrated with our internal systems and with RPAs. Watson Assistant was the preference at the time for its high capacity and assertiveness, being able to integrate with other systems and having a context control that we think is a differential in relation to other competitors.

My use case was simple - to explore building a conversational AI chatbot. Being a drag and drop builder, IBM Watson assistant seemed like a perfect enabler for me.
The business problems to be solved was - In my organization, we had been receiving a lot of user queries regarding various grades of steel. We wanted to make some sort of a conversational AI chatbot which could help with the initial screening of leads and also answer some ready to answer FAQs.

IBM watsonx Assistant has been developed into a fully integrated chatbot to address the business' retail customer support function in multiple countries. Our retail customers now have access to 24/7/365 support with fast response to both common and bespoke enquiries. Internally, watsonx Assistant has reduced the time/effort our operations team spends on phone and email requests, giving the team extra capacity to focus on value added, continuous improvement activities.

provide customer support: IBM Watson Assistant can be integrated with chatbots or voice assistants to provide customers with instant support for their queries. This can help reduce the workload on human support agents and improve customer satisfaction as most clients have some specific questions about certain aspects and the best thing is to give them an assistant that can give them the answers they are looking for without them wasting time.

IBM Watson Assistant has helped us create intuitive and cognitive assistants to help address major business problems, including self-service, allowing our customers to answer over 50% of questions they have by themselves and through virtual assistants. Another business problem IBM Watson Assistant helped us with is reducing the number of phone calls received from clients asking repetitive questions or having access issues and similar simple tasks, which we automated within Watson Assistants thanks to the Advanced Actions feature. This helped our agents to free up over 40% of their time to tackle more complicated issues and deliver a quality service by knowing about the clients' issues before the calls were handed off to them by Watson Assistant in case the assistant failed to answer clients' questions.

We identified a need for standardization in the information passed on to and by the technical team, as well as the loss of useful information when an employee leaves the company; as we do not have a structured knowledge base, training new employees and finding information with operational procedures was a very hard task. With the creation of our chatbot the persona SUSAN, we not only managed to maintain a single knowledge base shared with the entire team, but also facilitated the location of manuals, training videos, and key information about our customers in a simple and accurate way, which became available 24x7. Technical staff can ask questions specifying products, error codes, doubts or ask for help to obtain the desired information. In the next step, we intend to expand this service to our customers. Currently, SUSAN can be accessed by a web publication or by mobile devices through PWA technology. Through the use of webhook, we were able to expand the existing resources in our Watson Assistant bot, implementing material sent by email or forms requested by the user. An update that we are implementing in this tool is the automatic translation of texts into other languages and delivery of SUSAN as a Telegram Bot channel. We have a draft environment that can be accessed (with a very restricted access level) at this address: https://demodoka.ddns.net/en-susan

have selected Watson Assistant as our Chatbot technology due largely to the low-code business-friendly conversation design studio. Which is well ahead of AWS Google and MS as far as enabling business groups to extend and manage the conversations. IBM have been swift to provide expert guidance and advice where needed to speed us on our journey.

It's interactive to conduct certain types of surveys.
And coming to fair conclusions , I,e by answering questions that you relate to , thus providing appropriate data

We at ActiveBuildings have used IBM Watson for our customer end side. We have a tool that lets the users book an appointment for air quality testing and it requires many inputs and answers to questions from the customers for an optimal understanding. The problem we solved with IBM Watson Assistant was building follow-up questions and customer query understanding from the inputs of the customers and it was a colossal improvement based on our internal satisfaction surveys.

We have been using IBM Watson Assistant in multiple projects to address the needs of a number of our clients. The use cases range from answering FAQs for a municipality (e.g., when is garbage day or where are dog-friendly parks) to automatically generating conversations to assess students' understanding of different topics to providing mental health comfort to people in military and their families who don't want to have it on record.

We were using IBM Watson Assistant to build an audio based bot (AudioBot) for one of our in-house Human Resource Systems for company employee use. It was intended to integrate the Assistant with one of our systems application, where users/employee can access their data, payslips, profile and other details using voice based commands. We were able to deploy in one company site for test and calibration purpose, we got overall positive reviews and feedback from most of the users. In few cases we had to improve the queries as to perform faster and accurate processing and indexing of the requests.

I use IBM Watson Assistant to embed its artificial intelligence (AI) a,d virtual assistant (VA) into my software and build more applications much faster. The product makes it a seamless process to create smart FAQs for my customers and provides support for repeated questions.

In our company it is used as AI chatbot to help the organization in different aspects understanding the user queries and to collect the most relevant details . My company gets intent classification with the help to enhance things in terms of user credibility and this helps a lot.This helps our organization to build better virtual Agents for the convenience of my company customers and visualization and analysis the requirements for critical and dynamical aspects . My company performance has improved.

Our startup named ATRIS (Auto Transcribe Intelligent and Smart) gives many features to users with the core feature being automatic transcribe of Minutes of Meetings. We give a complete report including a summary type of the meeting important keyword date and deadlines, the tone of the meetings. Apart from the meeting we also managed services for individual customers and custom supports for like doctor-patient conversations. To give our users easy accessibility to what feature they want to use we implemented IBM Watson Assistant. It not only takes users to where they need it but also helps with FAQs and other functionalities.

Using IBM Watson Assistant we have developed our ChatBot for instant messaging. Our platform is an eCommerce platform and sells products all over the world, hence we have trained the assistant for multiple languages so users from different language preferences can interact and get the information instantly. It helps us to lower the manpower and make our instant message system awesome.

We use IBM Watson Assistant in our business as a tool for the creation of our chatbots. We receive many different messages daily, and with this platform, we're able to communicate and help our customers easier and faster. It is a very easy-to-use tool, which allowed us to reduce the time we spent building our chatbots.

It was successfully able to bring sophisticated and simplified features for a robust chatbot building process.

We have used IBM Watson Assistant to develop a bot that helps our users with automated responses to their questions. We also use it as part of our application integration. We have a large database that has thousands of FAQs for the users. IMB Watson Assistant is an AI-powered virtual assistant that helps to reduce time and human effort by providing automated answers to user queries. It is a highly efficient and powerful virtual assistant.